Home Retreat Co. is owned and operated by GALE Limited Liability Company (GALE LLC).

Effective Date: September 8, 2026

1. Introduction

At Home Retreat Co., we provide a clear and consistent shipping experience for our standard catalog. This policy explains our general shipping practices. Select products — noted on their individual product pages — ship on a different timeline due to size, manufacturing, or supplier requirements. When a product page specifies different shipping terms, those terms override this general policy.

2. Shipping Destinations

• We currently ship to addresses within the contiguous United States.
• Shipping to Alaska, Hawaii, U.S. territories, islands, or other special-delivery locations varies by product. Additional charges may apply, and some products may not be available for shipment to these destinations. Contact us before ordering if your delivery address falls into this category.
• We do not currently offer international shipping unless a specific product or order is expressly approved for international delivery.

3. Shipping Costs

Free standard shipping applies to most orders within the contiguous United States. Some products instead require a flat shipping charge, freight charge, or shipping calculated at checkout — this will be clearly shown on the product page and at checkout. Free shipping, when offered, refers to standard delivery only and does not include inside delivery, room-of-choice placement, white-glove service, assembly, or installation unless specifically stated.

4. Order Handling and Delivery Time

Total delivery time is generally 5 to 18 business days from the time you place your order (processing + transit), for products shipping under this Standard Shipping policy. This is an estimate, not a guaranteed delivery date. Business days are Monday through Friday, excluding holidays.

Some products — including select saunas, cold plunge tubs, and made-to-order furniture — have longer processing and transit times due to manufacturing or freight requirements. When this applies, the product page will display the specific expected timeline, and that timeline governs instead of the general estimate above.

5. Shipping Methods and Carriers

Smaller products ship via national parcel carriers (UPS, FedEx, USPS, or a comparable carrier). Larger or oversized products — including many saunas, cold plunge systems, and furniture pieces — ship via LTL freight, which may include curbside, driveway, or liftgate delivery rather than inside delivery. Any product requiring freight delivery will note this on its product page.

Shipment tracking: Tracking information is provided when available. Freight shipments may involve a carrier contacting you directly to schedule delivery instead of standard tracking.

Insurance: Shipment insurance coverage varies by supplier and carrier. We will work with the applicable supplier or carrier if a shipment is lost or damaged in transit.

6. Order Tracking

After your order ships, you will receive an email with tracking information or delivery scheduling details, depending on the shipping method.

7. Delivery Issues

Delayed or lost packages: If your delivery exceeds the estimated window, contact us at support@homeretreatco.com or 801-613-8612.

Marked delivered but not received: Confirm your shipping address, check with neighbors or building management, and contact us so we can assist with a carrier trace.

Damaged packages: Photograph the packaging and the item, and contact us within 48 hours of delivery whenever possible (see product page for any supplier-specific reporting window that may apply). We will arrange a replacement, repair, or refund as appropriate per our Returns, Cancellations & Refunds Policy.

8. Missing Items

If something is missing from your shipment, contact us within a reasonable time of delivery with your order number and item details. We will send the missing item or issue a refund.

9. Returns and Refunds

Return eligibility, timing, and any restocking or return-shipping charges are governed by our separate Returns, Cancellations & Refunds Policy. We do not promise a universal return window across all products — see that policy and the applicable product page for specifics.

10. Address Accuracy

Please enter your shipping address carefully at checkout. We are not responsible for deliveries to incorrectly entered addresses. If a package is returned to us due to an address issue, we will contact you to arrange reshipment, and applicable reshipping fees may apply.

11. Contact

Email: support@homeretreatco.com
Phone: 801-613-8612
Address: GALE LLC, 780 E 1070 S, Ephraim, UT 84627, United States
Service hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time

12. Changes to This Policy

We may update this Shipping Policy as our product offerings, suppliers, and fulfillment practices change. Updated terms will be posted on this page and apply prospectively.

Home Retreat Co. Owned and operated by GALE Limited Liability Company (GALE LLC)